IT Support Specialist

The IT Support Specialist will be responsible for maintaining IT operations and infrastructure and
providing support to end users as needed. This is to work hybrid (2x a week onsite)

The key points of responsibility are:
• Provide helpdesk and end user support to Client’s employees, including education on applications, operations and functionality.
• Maintain and support IT hardware and infrastructure – including asset management, meeting room software and hardware, deprovisioning as required.
• Onboarding and offboarding of employees, including running induction sessions.
• Follow and maintain IT policies and compliance in line with our SOC2 requirements.

Our ideal candidate:
• Previous experience operating in a Level 2 IT support role.
• Intermediate understanding of Google suite, and experience across both Mac and Windows.
• Strong communications skills – particularly in the con of virtual teams and customers.
• Experience with automation and scripting (in any language)
• Experience working in a compliance framework such as SOC2 or ISO27001
• Able to work independently and in collaboration with key stakeholders

Key contacts:
• CTO (reporting manager)
• People and Culture team (on and offboarding)
• Platform team (core systems)
• Business Operations & Systems Manager (business apps and services)
• Information Security Committee (compliance)
Our tech stack (for reference):
• Endpoints – Mac and Windows
• Core Services – Google Workspace
• Communications – Slack, Zoom
• Business applications
• Atlassian Suite (Jira, Confluence, Jira Service Management)
• Microsoft Office
• Miro
• Mobile Device Management – Mosyle, Manage Engine Endpoint Central
• Automation – Shell scripts, GAMADV-XTD3
• Networking – Unifi